My first Costco experience – business lessons learned from a customer’s perspective

  So today my wife, son and I experienced a first – our first trip to Costco. I have known about the Costco in my area for some time, but never taken the plunge. Mainly because you needed to be a member to be able to buy anything there, and I admit this did initially…

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Got an hour to spend where you want to learn heaps about business?

got an hour to spare? Learn heaps in my conversation with 21st Century Physio Podcast host Stephen King 21st Century Physio Podcast Podcast Learn More 21st Century Physio Podcast Yesterday at 11:00am In Episode 003 of the 21st Century Physio Podcast by MAT, Steve is joined by the Ultimate Physio, Nicholas Schuster. Nick is a clinic owner just…

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A recruitment tale

Got an interesting story for you today, based around recruitment and my interactions with a recruitment agency.   After much searching for my “unicorn” physio ( a female musc and womens health physio who lives within 20 mins of my clinic) I decided to try my hand and the dark side and contact a recruiter.…

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10 reasons why you need to develop your people

  I can’t think of a profession where it is more important to develop your team than the private practice physiotherapy industry. I will give you my 10 reasons why:   1. Let’s consider the model of our industry. Our Australian health system is hurtling towards the USA model of “user pays”. The amount of…

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The future of Physiotherapy in private practice

I wanted to write a post about the things that excite me about the future of the private practice physio profession in Australia, both now and over the next few years.   Multiple contributing factors are coming together to help us build an era of prosperity for our profession, and help the population of our…

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Physio business coaches – am I really any different?

So how am I different from all of the other Physio business coaches?   Early in my business career I was coached by some of Australia’s best and most prominent physio business coaches.   Most of the physio business coaches in Australia focus on 2 things – marketing, and systems.   These are generally the…

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The good old New Year’s Resolution – why some people achieve them and some people don’t

Ah, this time of year. Brings out all the clichés in the world.   Have you seen all of the Facebook memes with thousands of people flocking to the gym, the gym owners must be licking their lips.   The art of the new year’s resolution. I hate it.   Some typical new years’ resolutions:…

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5+ year clinic owners – why the answer to your business challenges is not more new patients

I am talking to you in this blog if you have owned your clinic more than 5 years. Less than 5 years ownership? Still relevant, but definitely not as relevant as to the experienced clinic owner.   Let’s start with a situation that we as physios who own clinic are all too familiar with.  …

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Who do you need to be? The benefits of mentorship

There is only one true regret I have in my 14 years as a clinic owner.   I mean of course I have made literally thousands of mistakes, but when I look back at them I don’t regret any of them, because I learned from them.   I want to tell you about my first…

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Here’s what to do when a team member leaves

I want to give you a hint – this article is based on the old adage “don’t shut the gate after the horse has bolted”. Most of us clinic owners have had the generally unpleasant experience of having a valued physio leave our clinic. Sometimes this happens suddenly, sometimes with the benefit of hindsight you…

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